API Key Settings
The API Key section in WhatsApp Bot Settings allows you to connect your BotPenguin WhatsApp bot with a custom-developed application using WhatsApp Cloud API.
The API Key section in WhatsApp Bot Settings allows you to connect your BotPenguin WhatsApp bot with a custom-developed application using WhatsApp Cloud API. This enables programmatic message handling, automation, and advanced integrations.
Accessing WhatsApp API Key Settings
To access the API Key section:
Log in to your BotPenguin Dashboard
Select the WhatsApp bot you want to configure
Navigate to WhatsApp Bot Settings
Click on the API Key tab
Here, you will find the WhatsApp API Credentials and Webhook URL configuration.
Step 1: Copy the WhatsApp API Token
In the WhatsApp API Credentials section, you will see a masked API key.
Click the Copy icon to copy the token.
Paste this token into the development application you are using to integrate with the WhatsApp Cloud API.
This API token is required for authenticating requests from your application to BotPenguin.
Step 2: Retrieve Required Details from WhatsApp Cloud API
Once the API token is pasted into your development application and the integration is initialized, you will receive the following details:
Phone Number ID
WhatsApp Business (WABA) ID
These values are generated by Meta (WhatsApp Cloud API) and are required for completing the WhatsApp bot setup.
Step 3: Generate System Access Token from Meta
To generate the System Access Token, follow these steps:
Go to business.facebook.com
Navigate to Business Settings
Open Applications
Go to System Users
Create a new System User (or select an existing one)
Assign Admin Access (not Employee access)
Generate a System Access Token for the WhatsApp application
⚠️ Important Notes:
The system access token will be visible only once
Copy and store it securely
This token is mandatory for WhatsApp Cloud API authentication
Step 4: Configure WhatsApp Cloud API Details
Enter the following details into the WhatsApp Cloud API section of your setup:
Phone Number ID
WhatsApp Business (WABA) ID
System Access Token
Once all three fields are correctly filled, click Continue to proceed with creating your WhatsApp bot manually.
Webhook URL Configuration (Optional but Recommended)
Enter your Webhook URL to receive real-time message events from WhatsApp
You can add custom headers if required
Click Test to verify the webhook
Click Set Webhook URL to save
If everything is correct and you are still unable to move forward, write to us at [email protected]. We will respond back within 48 business hours.
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