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gearChatbot Settings

This page contains section wise links of settings in the website bot.

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Interactive Guide

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Interactive Guide

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What are Website Chatbot Settings

Website Chatbot Settings on BotPenguin allow businesses to configure, customize, and manage all aspects of their chatbot on a website. From design and AI behavior to triggers, alerts, and user access, these settings ensure your chatbot operates efficiently, provides a consistent experience, and meets business goals.

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Website Chatbot Settings Breakdown

  • Design: Customize the look and feel of your chatbot to match your brand.

  • General: Configure basic chatbot behavior such as greetings, language, and fallback messages.

  • Alerts: Manage notifications for missed chats or other important events.

  • Triggers: Set rules to automatically initiate conversations or responses.

  • User Access: Control who can manage or interact with the chatbot backend.

  • Chat Windows: Customize the behavior and appearance of chat widgets on the website.

  • AI Settings: Manage AI responses, fallback handling, and knowledge base integration.

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FAQs

chevron-rightCan I customize the chatbot design without coding?hashtag

Yes, the Design section provides a visual editor to adjust colors, fonts, avatars, and widget positions without writing any code.

chevron-rightHow do I change the chatbot greeting or language?hashtag

You can update the bot name, greeting message, and language in the General section of the settings.

chevron-rightHow do I get notifications for missed chats?hashtag

Alerts can be configured to send email or dashboard notifications whenever a chat is missed or unattended.

chevron-rightCan I set triggers for specific pages or user actions?hashtag

Yes, Triggers can be configured based on page visits, scroll depth, clicks, or exit intent to engage users automatically.

chevron-rightWho can manage the chatbot settings?hashtag

User Access allows you to invite team members and assign roles with different permissions, ensuring secure and controlled management.

chevron-rightCan I preview chat window changes before publishing?hashtag

Yes, the Chat Windows section provides a live preview so you can test the look and behavior before applying changes to your website.

chevron-rightWhat happens if the AI is unable to answer a question?hashtag

You can define fallback responses in AI Settings, which can either show a default message or escalate the conversation to a human agent.

chevron-rightWhat if I have set up everything correctly but still cannot move forward?hashtag

Please write to us at [email protected]. Our team will respond within 48 business hours.

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Need Assistance?

If everything is correct and you are still unable to move forward, write to us at [email protected]envelope. We will respond back within 48 business hours.

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