Integrate Whatsapp Bot with Telr Payments

Telr Payments Integration with BotPenguin

The Telr Payments integration allows you to collect payments directly within WhatsApp chatbot conversations using the Telr payment gateway. This enables seamless payment flows for e-commerce orders, registrations, and other paid services where WhatsApp does not provide a native payment solution.

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What Is Telr Payments?

Telr is a secure online payment gateway that supports multiple payment methods. By integrating Telr with BotPenguin, you can:

• Generate payment links dynamically

• Share payment requests in chat

• Receive payment confirmations

• Automate post-payment actions in chatbot flows

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Use Cases

Telr Payments integration is commonly used for:

1. E-commerce Payment Collection

Collect payments for products directly through WhatsApp when native WhatsApp payments are unavailable.

How it works:

• User selects products via chatbot

• Bot shares a Telr-generated payment link

• User completes payment securely

• Bot confirms the order automatically

Best for: Online stores, D2C brands, catalog-based selling

2. Event & Seminar Registrations

Automate registration payments for paid events, webinars, and seminars.

How it works:

• User registers via chatbot

• Bot sends payment link

• Payment confirmation triggers registration success message

Best for: Educational institutes, event organizers, coaches

1. Appointment & Service Bookings

Collect advance or full payments for services and appointments.

How it works:

• User books a service

• Bot requests payment confirmation

• Appointment is confirmed after payment

Best for: Clinics, consultants, salons, agencies

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Prerequisites

Before integrating Telr Payments, ensure you have:

• An active Telr merchant account

• Telr Store ID and Authentication Key

• A published WhatsApp bot on BotPenguin

• Required webhook or redirect URLs (if applicable)

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How to Integrate Telr Payments

Step 1: Open Third-party Apps Integration

1. Log in to your BotPenguin Dashboard

2. Select the bot you want to integrate

3. Go to Third-party Apps Integration

1. Search for Telr Payments

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Step 2: Open Telr Payments

1. Click connect.

1. Review the integration details and use cases.

1. Click Connect

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Step 3: Configure Telr Credentials

Enter the required Telr details:

• Store ID

• Authentication Key

• Environment (Live / Test)

• Any additional required configuration fields

Click Connect to complete the connection.

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Step 4: Verify Connection Status

• Once connected, the status will change from Not Connected to Connected.

• This confirms Telr is successfully linked to your bot.

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Using Telr Payments in Chat Flows

After successful integration, you can use Telr Payments inside chatbot flows by:

• Triggering payment link generation

• Sending payment links as chat messages

• Capturing payment success or failure

• Redirecting users to confirmation or follow-up flows

Typical flow example:

1. User confirms purchase

2. Bot generates Telr payment link

3. User completes payment

4. Bot verifies payment status

5. Order confirmation message is sent

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Payment Status Handling

You can configure chatbot behavior based on:

• Successful payment

• Failed payment

• Abandoned or incomplete payments

This allows automated responses such as:

• Order confirmation

• Retry payment prompts

• Escalation to live agent

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Security & Compliance

• Telr handles all payment processing securely

• BotPenguin does not store card details

• Payments are processed on Telr’s secure infrastructure

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Common Issues & Troubleshooting

Payment link not generated

• Verify Store ID and Authentication Key

• Ensure Telr account is active

Payment successful but bot not responding

• Check webhook or redirect configuration

• Verify chat flow logic after payment step

Connection failed

• Recheck credentials

• Ensure correct environment (Test vs Live)

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Best Practices

• Test payments in Test mode before going live

• Clearly inform users before redirecting them to payment

• Add fallback messages for payment failures

• Log payment status for tracking and support

FAQs

What is Telr Payments integration in BotPenguin?

Telr Payments integration allows you to collect payments within WhatsApp chatbot conversations by generating secure payment links using the Telr payment gateway.

Do I need a Telr account to use this integration?

Yes. You must have an active Telr merchant account along with valid credentials (Store ID and Authentication Key).

Can I test Telr payments before going live?

Yes. Telr supports Test mode, allowing you to run test transactions before switching to Live mode.

Which platforms support Telr payments?

Telr Payments can be used across supported BotPenguin channels, including WhatsApp, where native payments are not available.

Does BotPenguin store customer payment details?

No. All payment processing is handled securely by Telr. BotPenguin does not store any card or sensitive payment information.

How does the bot know when payment is successful?

The bot receives payment status updates through Telr’s response or webhook configuration, which then triggers the next step in the chat flow.

What happens if a payment fails?

You can configure chatbot flows to:

• Prompt users to retry payment

• Offer alternative payment instructions

• Transfer the conversation to a live agent

Can I use Telr for non-ecommerce payments?

Yes. Telr can be used for any payment use case such as registrations, bookings, subscriptions, or custom charges.

Is the Telr payment link secure?

Yes. All payment links are generated and processed on Telr’s secure infrastructure using industry-standard security protocols.

What should I do if Telr connection fails?

• Recheck your Store ID and Authentication Key

• Ensure the correct environment (Test/Live) is selected

• Verify your Telr account is active

Can I customize messages before and after payment?

Yes. You can fully customize chatbot messages shown before payment initiation and after payment confirmation.

Is WhatsApp approval required to use Telr Payments?

No additional WhatsApp approval is required. Payments are handled externally via Telr payment links.

Where can I view payment-related issues or logs?

You can monitor payment flow issues via:

• Chat flow logic

• API logs

• Telr dashboard transaction history

If everything is correct and you are still unable to move forward, write to us at [email protected]. We will respond back within 48 business hours.