🛠
Common Errors & Troubleshooting
This section contains most occurring errors and how you can troubleshoot them to fix.
Whenever you are setting up a password, make sure you use:
- At least 8 characters —the more characters, the better
- At least one uppercase letter
- At least one numeric character
- At least one special character, e.g.,! @ # ? ]
Failing to follow these guidelines may result in the issue you are facing.
It is happening probably because of the below reasons:
- 1.You have not allowed all the permissions required for your Facebook page. Please note that you must be an admin of the Facebook page to initiate integration.
- 2.You have already connected another application or bot to your Facebook page.
- 3.Your Facebook business page or account is disabled temporarily or permanently.
Your bot may not appear due to the following reasons
- 1.You have exceeded your message limit on your plan
- 2.You have disabled your bot in the country, IP, region, the website you want to access BotPenguin.
- 3.There might be some typo in the script that you used to install the chat widget.
- 4.You have not installed the script in the right location, i.e., is the head tag.
It may occur due to the following reasons:
- 1.Authentication credentials such as Auth Token or API key entered incorrectly or have expired, So try reconnecting the CRM.
- 2.Make sure that your CRM account is working fine.
- 3.Make sure all the parameters fields are mapped correctly
- 4.Make sure you have a paid subscription to BotPenguin, and that You have not exhausted your message limit.
It may occur due to the following reasons:
- 1.Authentication credentials such as Auth Token or API key are entered incorrectly or have expired, So try reconnecting the CRM.
- 2.Make sure that your CRM account is working fine.
- 3.Make sure all parameter fields are mapped correctly.
It may occur due to the following reasons:
- 1.Your lead can be delayed for 15 min in some cases.
- 2.Your visitor does not qualify for the leads.
- 3.You will not receive a notification until you have closed the chat session by clicking on the X button if you haven't enabled the 'Send incomplete response' option.
- 4.This feature is only available under the paid plan, So make sure you are not on a free plan.
Due to security reasons, a payment link is only available for a specific period.
- 1.If your payment link has expired, you must retry payment again by creating a new one from the payment gateway.
- 2.If your money is deducted and the transaction has failed, it usually returns in three business days. If not, please contact us at [email protected].
Last modified 3mo ago