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Subscription FAQs

This section contains all FAQs related to the subscriptions.
The King Plan includes Facebook, Telegram, Conversational landing pages, live chat, and website chatbots.
Initially upto 50 Chatbots can be created. However, if someone reaches there, we can extend the limit.
You can include three agents with the king plan. You can add more agents with additional charges.
WhatsApp Business Platform conversations fall into two categories that are priced differently:
  1. 1.
    User-initiated: A conversation that initiates in response to a user message. Whenever a business replies to a user within the 24-hour customer service window, that message will be associated with a user-initiated conversation. Businesses can send free-form messages within this 24-hour customer service window.
  2. 2.
    Business-initiated: A conversation that initiates from a business sending a user a message outside the 24-hour customer service window. Messages that initiate a business-initiated conversation will require a message template.
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Please Note:
  1. 1.
    All conversations are measured in fixed 24-hour sessions. A conversation starts when the first business message in a conversation is delivered, either initiated by the business or in reply to a user message. Businesses and users can exchange any number of messages, including template messages, within a 24-hour conversation session without incurring additional charges. Each 24-hour conversation session results in a single charge.
  2. 2.
    Charges for conversations are based on the user’s country code. A user here is defined as the customer that your business is communicating with. Rates for business-initiated and user-initiated conversations vary by country or region.
Yes, a free plan is available where you can add one Bot and send up to 2000 messages per billing cycle. However, the free plan does not include a WhatsApp bot or other premium features.
You can cancel your plan whenever you want. However, we will cancel your subscription only at the end of the billing cycle. Once you cancel your plan, you will not receive a new invoice from the next billing cycle. Hence, If you cancel your plan in January, you will not get a new bill in February.
If you upgrade your plan in between a billing cycle, we will deduct the price on your current plan from the new pricing, and you will only have to pay the rest. For example:- Suppose you upgrade to 7K monthly messages at 800 INR, and your current plan costs 400 INR. Then, you will have to pay 400 INR and 18% service tax (only if you reside in India) for upgradation.
There are two options for adding messaging add-ons. You can add 5K or 10 K to your current billing cycle. You can check the pricing on the BotPengion subscription panel.
You can check the pricing on the BotPengion subscription panel.
Log in to Your BotPenguin Account
  1. 1.
    Navigate to the Subscriptions in the side navigation panel and then move to the Invoice Tab
  2. 2.
    Click on Invoices, Here you can get a list of all your invoice. You can also send them to your email.
No, BotPenguin uses a secure payment gateway and does not store payment details. Your privacy and security are paramount to us.
If your payment is not completed successfully and money has already been deducted from your account. You can contact support (at [email protected]) and your bank for further information. Usually, your bank refunds the deducted amount within three working days.
You get two months free if you opt for a yearly plan.