This section contains all FAQs related to the subscriptions and plans.
BotPenguin will continue working for you for 10% of your limit once you have reached maximum utilization. Post that, you will be requested to upgrade your current plan, your bots will not be able to bring leads and talk to your customers until you upgrade.
BotPenguin gives you 5 times productivity and tenth of the price of its competitors. All the prices are set to make the decision of going with BotPenguin a no-brainer. We can make it an even sweeter deal, if you choose the yearly plan. You need to pay for 10 months, if you choose the yearly plan, two months on us. Also, we do provide a 30% discount to Nonprofit organizations.
You can cancel your plan whenever you want. However, we will cancel your subscription only at the end of the billing cycle. Once you cancel your plan, you will not receive a new invoice from the next billing cycle. Hence, If you cancel your plan in January, you will not get a new bill in February.
If you upgrade your plan in between a billing cycle, we will deduct the price on your current plan from the new pricing, and you will only have to pay the rest. For example:- Suppose you upgrade to 7K monthly messages at 800 INR, and your current plan costs 400 INR. Then, you will have to pay 400 INR and 18% service tax (only if you reside in India) for upgradation.
If your payment is not completed successfully and money has already been deducted from your account. You can contact support (at [email protected]) and your bank for further information. Usually, your bank refunds the deducted amount within three working days.