Integrate BotPenguin with Freshdesk CRM

This page contains the stepwise tutorial for the integration with BotPenguin

Step 1 of 4: Login to BotPenguin Account and Select Application to Integrate

a. Login to your BotPenguin account. Now, select and click the Bot you want to integrate

with Freshdesk CRM. Click on the โ€˜Integrate tab.โ€™

b. The Integrate Window Will Open up. Select the โ€˜All Integrationsโ€™ Tab.

c. A list of all native integrations for BotPenguin will be available in this window.

d. Now find Freshdesk by:-

  • Either by scrolling down the list or,

  • by typing โ€˜Freshdeskโ€™ in the Search Box with the placeholder โ€œSearch Integration By Nameโ€

e. Now Click On The โ€˜Connectโ€™ Button As Shown

f. An Interface, as shown below, will open up. Here, you will be asked to enter

  • Freshdesk Domain

  • API Token

that you will get by logging into your Freshdesk account.

Step 2 of 4: Find your Authorization Key/Token in App Account

a. Freshdesk Domain is of the format โ€˜ e.g.

b. To get the API token, login to the Freshdesk account. On the top right corner, Click on

your profile icon and then click on the โ€˜Profile Settingsโ€™ tab.

c. Find โ€˜Your API Keyโ€™ on the top-right corner of My Profile Settings.

Step 3 of 4: Enter Authorization Details and establish connection with your App

a. Enter Freshdesk Domain and API Key or Token, then click the โ€˜Connectโ€™ Button to

complete integration of BotPenguin with Freshdesk CRM.

b. If you have entered all the details correctly, you will see a notification that says,

โ€œIntegrated Successfully.โ€

c. Your Freshdesk integration is completed and it will show the message Installed in the

Integration List.

Step 4 of 4: Test your Integration Set up with Data

Once you have established a connection between BotPenguin and Freshdesk, you are ready to go for your first test lead. You can test your integration setup by creating a dummy lead on the bot. This lead should appear in your BotPenguin dashboard as well as in the Freshdesk you have integrated.

Still Not Working, Letโ€™s Troubleshoot!

If you are not getting dummy lead from your Bot to Freshdesk, it may be due to the multiple reasons:

  • Wrong Authorization Details added- You will be required to check and see if all the authorization credentials such as API Token, API key, and/or URL has been entered correctly.

  • Free plan- You are not subscribed to the paid plan on BotPenguin as integration works only in paid plan.

If everything is correct and you are still unable to move forward, write to us at We will respond back within 48 business hours.

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