Integrate BotPenguin with KarmaCRM

This page contains the stepwise tutorial for the integration with BotPenguin

Step 1 of 5: Login to BotPenguin Account and Select Application to Integrate

a. Login to your BotPenguin account. Now, select and click the Bot you want to integrate

with KarmaCRM. Click on the β€˜Integrate tab.’

b. The Integrate Window Will Open up. Select the β€˜All Integrations’ Tab.

c. A list of all native integrations for BotPenguin will be available in this window.

d. Now find KarmaCRM by:-

  • Either by scrolling down the list or,

  • by typing β€˜KarmaCRM’ in the Search Box with the placeholder β€œSearch Integration By Name”

e. Now click on the β€˜Connect’ button as shown

f. An Interface, as shown below, will open up. Here, you will be asked to enter the APi key

that you will get by logging into your KarmaCRM account.

Step 2 of 5: Find your Authorization Key/Token in App Account

a. To get the API key, login to the KarmaCRM account.

b. Click on the profile name on the top right-side of the screen and them click on Settings

c. Go to the bottom of this page, you will find your APi Key.

Step 3 of 5: Enter Authorization Details and establish connection with your App

a. Enter the KarmaCRM APi key and click the β€˜Connect’ Button to complete integration of

BotPenguin with KarmaCRM.

b. If you have entered all the details correctly, you will see a notification that says,

β€œIntegrated Successfully.”

Step 4 of 5: Set up Mapping Parameters

a. Now, as connection of the BotPenguin and KarmaCRM is established, you need

to map parameters (fields) of KarmaCRM to the user response of the BotPenguin question.

You can use the +Add Parameters button to add more fields.

For example, you select a question from All bot questions/components: Please provide your name?

Then, you map it with the parameter -Name

As a result, this mapping will enable integration to send the user's response from BotPenguin to the KarmaCRM’s Name field in the leads. Similarly, in order for integration to work properly, you will require to map all other questions/ components of your Bot to KarmaCRM fields.

Please note that these queries/questions options will be auto fetched from your bot chat flow, So, make sure you configure your chat flow first.

b. If you have entered all the details correctly, you will see a notification that says,

β€œMapping successfully.”

c. Also, your KarmaCRM integration will show the message Installed in the Integration


Step 5 of 5: Test your Integration Set up with Data

Once you have established a connection between BotPenguin and KarmaCRM and the mapping is complete, you are ready to go for your first test lead. You can test your integration setup by creating a dummy lead on the bot. This lead should appear in your BotPenguin dashboard as well as in the KarmaCRM that you have integrated.

Still Not Working, Let’s Troubleshoot!

If you are not getting dummy lead from your Bot to KarmaCRM, it may be due to the multiple reasons:

  • Wrong Authorization Details added- You will be required to check and see if all the authorization credentials such as Token, API key,and/or URL has been entered correctly.

  • Wrong Mapping Set up - Your mapping with BotPenguin Question and CRM parameter is either incorrect or you haven’t added any mandatory parameter.

  • Free plan- You are not subscribed to the paid plan on BotPenguin as integration works only in paid plan.

If everything is correct and you are still unable to move forward, write to us at We will respond back within 48 business hours.

Last updated