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Integrate BotPenguin with Zoho Desk

This page contains the stepwise tutorial for the integration with BotPenguin

Step 1 of 3 Login to BotPenguin Account and Select Application to Integrate

a. Login to your BotPenguin account. Now, select and click the Bot you want to integrate
with Zoho Desk. Click on the ‘Integrate tab.’
b. The Integrate Window Will Open up. Select the ‘All Integrations’ Tab.
c. A list of all native integrations for BotPenguin will be available in this window.
d. Now find Zoho Desk by:-
  • Either by scrolling down the list or,
  • by typing ‘Zoho Desk’ in the Search Box with the placeholder “Search Integration By Name”
e. Now Click On The ‘Connect’ Button As Shown
f. An Interface, as shown below, will open up. Now you need to select your Zoho domain
from the dropdown menu.

Step 2 of 3: Establish Connection with Zoho Desk

a. Select your Zoho Domain. Your Zoho Domain will be based on your location. For
example, For Indian Residents, it will be ‘accounts.zoho.in’ and for US Residents, it will
be ‘accounts.zoho.com’.
b. After you select Your Zoho Domain, Click On the ‘Connect’ Button. It will redirect you to
your official Zoho Account.
c. Here, you need to login to your Zoho Account.
d. After you successfully log in, a window, as shown below, will appear. Here, click on
‘Accept’ to connect your BotPenguin account with Zoho Desk. That’s It, All Done!

Step 3 of 3: Test your Integration Set up with Data

Once you have established a connection between BotPenguin and Zoho Desk, and the mapping is complete, you are ready to go for your first test lead. You can test your integration setup by creating a dummy lead on the bot. This lead should appear in your BotPenguin dashboard as well as in the Zoho Desk you have integrated.

Still Not Working, Let’s Troubleshoot!

If you are not getting dummy lead from your Bot to Zoho Desk, it may be due to the multiple reasons:
  • Wrong Domain added- You will be required to check and see if you have selected the Domain URL correctly.
  • Free plan- You are not subscribed to the paid plan on BotPenguin as integration works only in paid plan.
If everything is correct and you are still unable to move forward, write to us at con[email protected]. We will respond back within 48 business hours.