Release 2.5 Smart Questions
This page contains info of changes in release 2.5

Keyword-based Smart Question

Now website bot is equipped with keyword-based smart questions. You can define ask your customer open questions and you can define the set of keywords and their respective replies. Here is how.

Add a smart question to your flow

Add smart question using BotPenguin Bot Builder

Configure the keywords as you wish

  • Click on the question and it will open up the configuration
  • Here you can define the keywords and what message to send next in case of the keyword is matched.
Configure Keywords for the Smart Question in BotPenguin
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Keyword-based Smart Question
Add a smart question to your flow
Configure the keywords as you wish