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Release 2.5 Smart Questions

This page contains info of changes in release 2.5

Keyword-based Smart Question

Now website bot is equipped with keyword-based smart questions. You can define ask your customer open questions and you can define the set of keywords and their respective replies. Here is how.

Add a smart question to your flow

Add smart question using BotPenguin Bot Builder
Add smart question using BotPenguin Bot Builder

Configure the keywords as you wish

  • Click on the question and it will open up the configuration
  • Here you can define the keywords and what message to send next in case of the keyword is matched.
Configure Keywords for the Smart Question in BotPenguin
Configure Keywords for the Smart Question in BotPenguin
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