BotPenguin Resource Centre
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  • 🏠Introduction
  • 📒BotPenguin Resource Centre
    • 🏃‍♂️How BotPenguin works?
      • Onboarding
      • Create new chatbot
        • Website Chatbot
        • Landing Page Chatbot
        • WhatsApp Chatbot
        • Instagram Chatbot
        • Facebook Chatbot
        • Telegram Chatbot
        • Microsoft Teams Bot
        • Make Your Live Chat Chatbot
      • Edit Your Chat Flow
        • Multiple flows(Redirect component)
        • Components In Chatflow
          • Request Information
          • Send Information
          • Trigger Actions
        • Email Validation
      • Pre-Built Chatbot Templates
      • Train Your AI Chatbot
        • Website
        • File Upload
        • Google Sheets
        • FAQs
        • Unanswered Questions
        • Other Sources
      • Install your Chatbot
        • Install your Website Chatbot
        • Install Website Chatbot on Custom Build Website
        • Install Website Bot on WordPress
        • Install Website Chatbot on Wix
        • Install Website Chatbot on Squarespace
        • Widget Installation
      • Automation
        • Widget
        • WhatsApp Template Setup
        • WhatsApp Catalog Setup
        • WhatsApp Flows (Forms) Setup
        • WhatsApp Broadcast Setup
        • WhatsApp Drip Campaigns Setup
        • Facebook Auto-Reply Feature
        • Instagram Auto-Replies
        • Instagram Automation
          • Instagram Broadcast
      • Bot Settings
        • Website Chatbot Settings
          • Design
            • Customize Landing Page Bot
          • General
          • Alerts
          • Triggers
          • User Access
          • Chat Window
            • Transfer Chat to WhatsApp Functionality
          • AI settings
            • Configuring Chatbot Scenarios
        • WhatApp Chatbot Settings
          • General
          • Triggers
          • Alerts
          • API Key
          • WhatsApp Profile
          • AI settings
            • Configuring Chatbot Scenarios
        • Telegram Chatbot Settings
          • General
          • Telegram Profile
          • AI settings
        • Instagram Chatbot Settings
          • General
          • AI settings
            • Configuring Chatbot Scenarios
        • Facebook Chatbot Settings
          • General
          • AI settings
            • Configuring Chatbot Scenarios
        • Chatbot Persona
        • Creating Custom Instructions
        • How to configure and use AI Assistants
      • 3rd Party Apps Integrations
        • ChatGPT
        • BotPenguin Integrations
          • Integrate BotPenguin with Acuity Scheduling
          • Integrate BotPenguin with Microsoft Teams
          • Integrate BotPenguin with WooCommerce
          • Integrate BotPenguin with Autopilot
          • Integrate BotPenguin with Firmao CRM
          • Integrate BotPenguin with Capsule CRM
          • Integrate BotPenguin with Facebook Pixels
          • Integrate BotPenguin with Elevio CRM
          • Integrate BotPenguin with Close CRM
          • Integrate BotPenguin with CalendarHero CRM
          • Integrate BotPenguin with Extraaedge CRM
          • Integrate BotPenguin with Infobip CRM
          • Integrate BotPenguin with Google Sheets
          • Integrate BotPenguin with Google Calender
          • Integrate BotPenguin with Google Task
          • Integrate BotPenguin with HelpShift CRM
          • Integrate BotPenguin with Zendesk CRM
          • Integrate BotPenguin with LeadSquared CRM
          • Integrate BotPenguin with Zoho Desk
          • Integrate BotPenguin with SupportBee CRM
          • Integrate BotPenguin with Wealthbox CRM
          • Integrate BotPenguin with Brevo (formally SendInBlue)
          • Integrate BotPenguin with Apptivo CRM
          • Integrate BotPenguin with Freshdesk CRM
          • Integrate BotPenguin with Help Desk CRM
          • Integrate BotPenguin with Helpcrunch CRM
          • Integrate BotPenguin with Jira CRM
          • Integrate BotPenguin with KarmaCRM
          • Integrate BotPenguin with LiveAgent CRM
          • Integrate BotPenguin with NetHunt CRM
          • Integrate BotPenguin with Plivo CRM
          • Integrate BotPenguin with Recurly CRM
          • Integrate BotPenguin with Shipway CRM
          • Integrate BotPenguin with TeamGate CRM
          • Integrate BotPenguin with Zoho Projects
          • Integrate BotPenguin with Zoho CRM
          • Integrate BotPenguin with Google Drive
          • Integrate BotPenguin with Agile CRM
          • Integrate BotPenguin with Pipedrive
          • Integrate BotPenguin with Drip CRM
          • Integrate BotPenguin with GetResponse
          • Integrate BotPenguin with Groove
          • Integrate BotPenguin with Helpdocs
          • Integrate BotPenguin with Bitrix24
          • Integrate BotPenguin with Freshworks CRM
          • Integrate BotPenguin with Insightly CRM
          • Integrate BotPenguin with Nimble CRM
          • Integrate BotPenguin with Nutshell CRM:-
          • Integrate BotPenguin with OntraPort CRM
          • Integrate BotPenguin with HubSpot
          • Integrate BotPenguin with WebHoper
          • Integrate BotPenguin with EngageBay
          • Integrate BotPenguin with FrontApp
          • Integrate BotPenguin with Copper CRM
          • Integrate BotPenguin with Salesflare
          • Integrate BotPenguin with No CRM
          • Integrate BotPenguin with Helprace
          • Integrate BotPenguin with Flowlu
          • Integrate BotPenguin with Pipeline
          • Integrate BotPenguin with Zingtree
          • Integrate BotPenguin with Salesforce CRM:-
          • Integrate BotPenguin with Chakra CRM:-
          • Integrate BotPenguin with SimplyBook:-
          • Integrate BotPenguin with Gitbook
          • Integrate BotPenguin with GoHigh Level
          • Integrate BotPenguin with Voxloud
          • Integrate BotPenguin with ViaSocket
          • Integrate BotPenguin with Twilio
          • Integrate BotPenguin with Shopify
          • Integrate BotPenguin with Razorpay
          • Integrate BotPenguin with Pabbly
          • Integrate BotPenguin with Outlook
          • Integrate BotPenguin with OnPipeline
          • Integrate BotPenguin with Notion
          • Integrate BotPenguin with MoEngage
          • Integrate BotPenguin with Kylas CRM
          • Integrate BotPenguin with Google Analytics
          • Integrate BotPenguin with FirstPromoter
          • Integrate Botpenguin with Google Contacts
          • Integrate Botpenguin with Zoho CRM
          • Integrate BotPenguin with Zapier
          • Integrate BotPenguin with Make.com
      • Inbox
        • Chats window
        • Orders
        • Contacts
        • Groups
        • Real-Time Customer Interaction
        • Importing WhatsApp Contacts
        • Creating Segments
        • Using Tags
      • Analytics
      • Teams
        • Departments
        • Business hours
        • Team
        • Role
        • Using Teams in Chatflow
      • Settings
        • Custom attribute
        • Tags
        • Custom Status
        • Quick Replies
        • Custom Tabs
      • My Account
        • Account
        • Password
      • Subscription & Plans (Legacy Version)
      • Subscription & Plans (Latest Version)
    • ❓Frequently asked questions (FAQs)
      • Onboarding FAQs
      • Edit your chat flow
      • Bot Installation FAQs
      • Inbox FAQs
      • Profile, Team & Notifications FAQs
      • Analytics FAQs
      • Chat Flow FAQs
      • Bot Settings FAQs
      • WhatsApp FAQs
      • Subscription FAQs
      • Product Update FAQs
      • ChatGPT FAQs
    • 🛠️Common Errors & Troubleshooting
  • 📖Platform Guidelines & Training
    • 👩‍💻WhatsApp Cloud API by Meta
      • ⚙️Setting Up Your Facebook Business Manager
      • 💰Meta Conversation Pricing for WhatsApp Cloud API
      • 👧Update WhatsApp Bot Profile
      • ✅Getting a Blue Tick(previously Green Tick) on WhatsApp
    • 🔑WhatsApp Bot Creation with Manual Onboarding
      • ✅Prerequisites for WhatsApp Bots
      • 🔤Create a Meta App
      • ✔️Register & Verify your WhatsApp Number
      • 🔗Subscribe WA webhook with BotPenguin
      • 💳Update WA account Payment Method
      • 🦸‍♀️Assign System User to WhatsApp Account
      • 📃Getting all the necessary details from Meta Developer Dashboard
    • ⚙️WhatsApp Bot Creation with Automated onboarding
    • 🐧Migration Of Whatsapp Account from other platforms to BotPenguin.
    • ♻️Reconnect Whatsapp Bot
    • 🔏Recovering Your Restricted Meta Account
    • 💡Must know-how of BotPenguin
      • 🔤Manage & Use Custom Attributes
      • 🖥️Call external APIs in your chat flows
      • 👨‍💼Manging team roles & Users
      • 🪄Unlock BotPenguin AI
      • 🕵️‍♂️Support Agent guide
      • 📨Send WhatsApp notifications using the BotPenguin APIs
      • Chatbot User Authentication
  • ⚡Platform Updates & Info
    • 🔥What's New
    • 🐞Report a bug!
    • 🗒️Feature Requests
    • 🐧BotPenguin Roadmap
    • 🤝Connect With Us
  • 🛠️API References
    • 📄Contacts & Chats APIs
      • Get All Contacts
      • Getting Groups/Segments
      • Add WhatsApp Contact
      • Delete WhatsApp Contact
      • Website Contacts & Meta Data
    • 📄WhatsApp Cloud API
      • GET Templates List
      • POST WhatsApp Template Message
      • POST Send Message API
  • 🤝Partner Documentation
    • 🐧BotPenguin Partner Onboarding
      • Signup as a BotPenguin Partner
      • Setup your Pricing Plans
      • Connect to your Domain
      • Setup 3rd Party Integrations
        • Setup AWS SES Account
        • Setup Google reCAPTCHA
        • Setup ChatGPT Account
        • Setup Zoho Integrations
        • Setup Google OAuth App
        • Setup RazorPay Account
        • Setup Stripe Account
        • Setup Facebook App for WhatsApp & Facebook Bots
          • Create Facebook Login for Business Configuration
          • Meta System User Token
      • Setup your pricing plans (Legacy Version)
      • Setup your Pricing Plans (Latest Version)
    • 🙋‍♂️Partner FAQs
      • Onboarding
      • Affiliate Partner
      • Implementation Partner
      • Whitelabel Partner
      • WhatsApp Whitelabel Partner
      • Add-ons FAQs
      • Subscription FAQs
      • LTD FAQs
    • 📔Partner API References
      • Setting up environment
      • Get Customer
      • Create Customer
      • Update Customer
      • Delete Customer
      • Get Customer API Token
      • Get Team Members (Custom Users)
      • Get Custom User (Team Member) Token
      • Embedding the BotPenguin Inbox in 3rd Party Apps
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On this page
  • Release 3.7.6
  • Release 3.7.5
  • Release 3.7.4
  • Release 3.7.3
  • Release 3.7.2

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  1. Platform Updates & Info
  2. Release Updates

August'24 Release

This Page contains the information of the releases of BotPenguin

Release 3.7.6

Release Summary Date: 31 Aug 2024

Tested on: 30 Aug, 2024 Operating System(Stable Version): macOS - Ventura Version 14.4.1 (23E224) Browser: Chrome - Version 126.0.6478.183 (Official Build) (arm64)

✅ Razorpay Integration for WhatsApp Bot

  • New Integration: We've added Razorpay integration for the WhatsApp bot. Customers can now integrate Razorpay with their WhatsApp bot to process payments directly within the flow.

  • New Payment Component: A payment component has been added to the WhatsApp bot, allowing users to select payment methods and generate payment links.

✅ Platform Enhancements and Customer Success Resolutions

  • Enhanced Chat Window Settings: The UI for chat window settings has been improved for a better user experience.

  • Chat Translation: A specific agency now has chat translation enabled, allowing their customers to translate messages into other languages and send them to end users.

  • Go High-Level Booking Fix: The booking slot issue with Go High-Level has been resolved and is now live.

  • Auto-Trigger Toggle: A separate auto-trigger toggle has been added for the website bot, applicable to both mobile and desktop versions.

  • Account Deletion Cleanup: When a customer account is deleted, all associated bots, agents, Elastic IDs, and integrations connected to that account will also be deleted.

  • WhatsApp Widget Update: We've updated the text on the WhatsApp widget for improved clarity.

  • Onboarding Improvements: Fixed Google login issues, and moved Facebook and Instagram onboarding code to a static page, similar to how WhatsApp embedded signup works.

  • AI Embedding Model Update: The AI embedding model has been updated for better performance.

  • Real-Time Socket Deletion: Real-time sockets are now deleted from the database after 2 days.

  • MS Teams Enhancements: Enhancements for MS Teams are now live.

  • Acuity Scheduling Fix: The issue with Acuity scheduling slots has been resolved, ensuring smoother booking.


Release 3.7.5

Release Summary Date: 24 Aug 2024

Tested on: 23 Aug, 2024 Operating System(Stable Version): macOS - Ventura Version 14.4.1 (23E224) Browser: Chrome - Version 126.0.6478.183 (Official Build) (arm64)

✅ Prebuilt Bot and WhatsApp Templates

  • Flow Templates: Agencies can now create flow templates that their customers can view and import into their own bots.

  • WhatsApp Templates: Agencies can also incorporate WhatsApp templates within the bot’s template section. These templates can be saved as drafts or submitted under a different name if needed.

  • New Permission: A new permission has been added in the roles section to allow customer access to the prebuilt templates section.

  • White Label Agencies: If White Label agencies have permission for the Templates section, they can now add and edit templates.

✅ Bot Rename

  • Bot Renaming: BotPenguin customers can now rename their bots directly on the platform.

  • Custom Users: Custom users with Bot write permissions can also edit the bot names.

✅ Platform Enhancements and Customer Success Resolutions

  • Attribute Mapping Fix: Resolved an issue with attribute mapping when API components are placed right after another.

  • Message Add-on Pack: Fixed an issue where add-on pack purchases were successful, but the messages didn’t reflect on the dashboard for subscription v1.

  • WhatsApp Service Stability: Addressed an issue with multiple reloads in the WhatsApp service.

  • Improved Contacts Import: Contacts import within BotPenguin has been enhanced for smoother operation.

  • Google Sheets Integration: Fixed an issue where users couldn't map or choose more than one field during Google Sheets integration.

  • Shopify and JSON Data Training: Resolved an issue with training JSON data from URL and Shopify products.

  • HubSpot Mapping: Fixed the HubSpot mapping issue within the integration section.

  • Facebook Login Fix: Resolved a Facebook login issue on BotPenguin.

  • WhatsApp Alerts: Fixed an issue where the lead notification toggle for WhatsApp alerts was not getting saved.

  • Subscription Mandates: Deployed fixes for subscription mandates.

  • Stripe Subscription: For new customers, a Stripe customer ID will now be created when adding a card, and this ID will be saved in the database.

  • Bitrix Mapping Fix: Fixed an issue where Bitrix mapping values were not updating correctly in the inbox.

  • Retention Period: Added a retention period dropdown while creating plans. By default, the retention period is set to 30 days, and customers on new pricing plans can only see leads from the past 30 days unless otherwise specified.

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Release 3.7.4

Release Summary Date: August 14, 2024

Tested on: August 13, 2024

  • Operating System (Stable Version): macOS - Ventura Version 14.4.1 (23E224)

  • Browser: Chrome - Version 126.0.6478.183 (Official Build) (arm64)

✅ Platform Enhancements and Customer Success Resolutions

  • Shopify Template Fix: We've fixed an issue where Shopify templates were not being saved properly, ensuring seamless template management.

  • Woocommerce Checkout: Deployed a solution for the Woocommerce cart checkout URL to ensure smooth functionality.

  • CSV Broadcast Improvement: Resolved an issue with CSV broadcast for better data management and reliability.

  • BotPenguin Logo Update: Updated the BotPenguin logo to enhance our visual identity.

  • Bitrix Integration Enhancement: Updated the Bitrix integration to allow users to map tags, status, and team members more effectively.

  • Localized Sign-Up Page: Added localization to the activation link page during sign-up (Email Verify Page) for an improved user experience.

  • Inbox Visibility Fix: Fixed a visibility issue with the last element in the Inbox for tablet screens, making navigation easier.

  • Search Bar in API Logs: Resolved an issue with the search bar functionality in the API Logs section for smoother operation.

  • Acuity Scheduling Enhancement: Fixed an issue with double slot booking and flow continuation after unavailable slots in Acuity Scheduling, improving the overall booking experience.

  • ChatGPT Visibility Fix: Resolved a visibility issue with ChatGPT in integrations to ensure consistent accessibility.

  • Integration List Sorting: Fixed a sorting issue in the integration list for improved usability.

  • Image Preview in Inbox: Added a feature for an enlarged image preview in the Inbox, allowing for better visual analysis.


Release 3.7.3

Release Summary Date: August 10, 2024

Tested on: August 9, 2024

  • Operating System (Stable Version): macOS - Ventura Version 14.4.1 (23E224)

  • Browser: Chrome - Version 126.0.6478.183 (Official Build) (arm64)

✅ Google Calendar Fix for WhatsApp Bot

  • Time Zone Adjustment: We've corrected the appointment slot display to match Google Calendar time zones.

  • Accurate Scheduling: Your appointments will now accurately reflect your calendar's time zone, making scheduling more precise.

✅ Google Drive Integration

  • New Feature: You can now integrate Google Drive with the AI system under the "Train your AI Chat Bot (Knowledge base)" section.

  • Easy Setup: Seamlessly connect your Google Drive account to the AI system.

  • Enhanced Training: Use files directly from Google Drive to train your AI chatbots after integration.

✅ Acuity Scheduling for Appointment Booking

  • New Integration: We've added Acuity Scheduling to BotPenguin, allowing you to book appointments through the integration of Acuity with BotPenguin.

✅ Platform Enhancements and Customer Success Resolutions

  • CI/CD Deployment: The launcher icon is now successfully deployed via the Automatic Deployment Pipeline.

  • Angular Update: BotPenguin has been updated to Angular v17 for better performance and stability.

  • New Loader: A new loader has been implemented in BotPenguin for smoother user experience.

  • AI Bot Responses: We've resolved issues related to AI bot responses for improved accuracy.

  • Chat Rendering: Fixed issues with chat rendering in the Voxcloud inbox.

  • Template Handling: A bug affecting button handling for templates has been fixed, ensuring templates are now sent correctly.

  • Lead Notification: Corrected the lead notification subject for white-label clients to ensure proper communication.

  • Performance Optimizations: Made performance improvements specifically for Messenger.

  • Video Links: Resolved issues with video links; videos are now sent correctly via WhatsApp.

  • Razorpay Mandates: Auto-renewal for Razorpay mandates has been added for seamless payment processing.


Release 3.7.2

Release Summary Date: August 2, 2024

Tested on: August 1, 2024

  • Operating System (Stable Version): macOS - Ventura Version 14.4.1 (23E224)

  • Browser: Chrome - Version 126.0.6478.183 (Official Build) (arm64)

✅ WhatsApp Reconnect Button Added

Customers can now reconnect their WhatsApp bot and change their WhatsApp number.

  • A new reconnect button will appear when clicking the overflow button on the WhatsApp Bot.

  • This option is also available in the bot listing under the bots dropdown.

  • Note: After reconnecting, any active Broadcasts and Drips will expire.

  • Widgets will be updated, and the user will be redirected to the new number using the same widgets.

✅ Carousel Templates for WhatsApp

Customers can now create Carousel templates for WhatsApp.

  • The UI for creating templates has been updated for a better user experience.

  • For this release, customers can only add images in the header when creating Carousel templates.

  • The send carousel section UI has been updated, allowing users to update dynamic variables for carousel cards and buttons if available.

  • The Send Template section UI is also updated. A new dialog will appear when a user sends any template containing dynamic variables.

✅ Persian Language Support

We’ve expanded language support by adding Persian to our platform, enabling the creation of chatbots in Persian.

✅ Platform Enhancements and Customer Success Resolutions

  • Launcher Icon Pop-up Sound: A new field has been added for configuring the pop-up sound when the Bot launcher icon appears.

  • Media Templates Creation Issue: The issue where media templates were not being created has been fixed.

  • HubSpot Mapping Issue: The issue where not all values in HubSpot were being mapped has been resolved. When a new contact is created in HubSpot, the lead source and other fields will now be filled with data.

  • Username Change Issue: The issue where the username changed when replying by clicking the quick reply button has been fixed.

  • Drip/Broadcast Fall Back Value: The text limit for the fallback value field has been changed, and a tooltip has been added for user convenience.

  • Reassign Chat Dropdown Issue: The issue where the reassign chat dropdown was not showing sometimes has been fixed.

Last updated 8 months ago

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