November'24 Release
This Page contains the information of the releases of BotPenguin
Release 3.8.6
Release Summary Date: November 23, 2024
✅ Platform Enhancements and Key Updates for All Users
Conditional Flows with If/Else Component in WhatsApp Bot:
Create dynamic conversations by setting up conditional paths based on user inputs or criteria. The If/Else component ensures personalized interactions for diverse scenarios.
Custom CSS for Chat Window:
Users can now apply custom CSS to the Website Bot chat window, allowing complete control over the chat's design and appearance.
Personalized Rating Screens:
Upload a custom image for the Rating Screen to provide a more branded and engaging feedback experience.
Web Categorization Optimization:
Improved website scraping ensures uninterrupted platform use during scraping activities, delivering a smoother user experience.
Controlled Inbox Visibility for Leads:
Lead messages now respect leadsVisibility settings, showing messages only to authorized agents and enhancing message security.
WhatsApp Flow Issue Resolved:
Fixed an issue where WhatsApp bot replies were not appearing in the inbox, ensuring seamless communication.
Phone Number Handling Improvements:
Enhanced support for handling phone numbers with shared country codes, such as +1 (US, Canada, and others) and +7 (Russia, Kazakhstan).
✅ Internal Platform Enhancements
Freeze Accounts and Paid Customer Count Accuracy:
A new Freeze Accounts Tab displays frozen accounts, while the Paid Customer Count now excludes frozen and deleted accounts for accurate reporting.
ID Attributes in Messenger Component:
Added ID attributes to Messenger elements, making customization and development easier for technical teams.
Release 3.8.5
Release Summary Date: November 18, 2024
✅Platform Enhancements and Key Resolutions
Team Management & Auto-Assignment for Chats: You can now automatically assign chats to specific team members across all the platforms. This feature makes managing your chat interactions even easier and more streamlined.
Expanded Chat Translations: We've added support for new languages in chat translations! You can now communicate in Thai, Traditional Chinese, and Vietnamese.
Improved HubSpot Integration: We've fixed an issue with static and fallback values in HubSpot integration. You now have better control over default fallback values and attribute mapping.
WhatsApp Template Improvements: The Template component for WhatsApp bots now correctly lists all template types (Regular, Carousel, and CTA). You’ll only see CTA templates when appropriate.
User Response Fix: Fixed an issue where user responses with new lines were not being processed correctly. Now, these responses are handled as expected.
Website Flow Import Fixes: Resolved conflicts with duplicate flow names during import. Flow names will now update properly, ensuring a smoother import process.
Template Component Reliability: We’ve ensured that the Template component now triggers consistently in all flows, no matter how many components are present.
Inbox Search and Template Fixes: The search filter will no longer remain active when returning to the inbox. Placeholders in templates now show dynamic content instead of fallback values.
✅Internal Platform Improvements
Graph API Upgrade: We’ve upgraded to Graph API v20, which enhances the functionality and support for integrations.
HubSpot Centralized Data Handling: A new central method has been introduced to efficiently manage data from multiple platforms within HubSpot.
Faster AI Response Time: We’ve optimized the AI Response API to deliver faster AI-generated replies, improving your response time for customers.
Release 3.8.4
Release Summary Date: November 9, 2024
✅ Platform Enhancements and Key Updates
Right-to-Left (RTL) CSS Support for Arabic, Hebrew, and Persian:
Our web app now supports RTL layouts for Arabic, Hebrew, and Persian, ensuring a more natural reading experience for these languages.
Chakra CRM Integration Fix:
Resolved connectivity issues with Chakra CRM, ensuring reliable and uninterrupted integration for smoother lead management.
Improved Live Chat Transfer to Bot:
Fixed an issue with the Single Choice component that caused incorrect messages after transferring to a bot, ensuring accurate responses.
WhatsApp Profile Update Issue Fixed:
Resolved issues with outdated flow triggers affecting WhatsApp profile selection and bot updates, for smoother interaction and accuracy.
Persona Deletion:
Users can now delete unwanted personas from the platform, providing better control over personalization.
New WhatsApp Order Trigger:
Added a ‘New WhatsApp Order’ trigger to start actions automatically when a new WhatsApp order is received.
Enhanced Message Actions in Inbox:
Added new chat management options in the Inbox, allowing users to Reply, Forward, Star, Un-star, Copy, and Delete messages with ease.
Release 3.8.3
Release Summary Date: November 1, 2024
✅ Platform Enhancements and Key Updates
Subscription Addon Limit and UI Fixes:
Resolved issues with subscription addon limits and improved UI for a more intuitive user experience.
Instagram Reconnect Notifications:
A new banner notification alerts users when their Instagram bot connection has expired, making it easy to reconnect and continue engagement.
Ai Persona Configuration
The new AI Persona feature lets you shape your chatbot’s personality, making interactions uniquely engaging and aligned with your brand’s voice.
Define your bot's tone, language, and style to match your brand, ensuring a seamless customer experience.
Set up different scenarios, allowing the bot to adapt its responses based on the context of the conversation.
Guide the bot’s responses with specific instructions to improve accuracy and relevance.
Customize response length, formality and formatting to meet diverse user preferences.
Adaptive Persona Capabilities
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