🟩November'24 Release

This Page contains the information of the releases of BotPenguin

Release 3.8.6

Release Summary Date: November 23, 2024

Tested on: November 22, 2024

Conditional Flows with If/Else Component in WhatsApp Bot:
- Create dynamic conversations by setting up conditional paths based on user inputs or criteria. The If/Else component ensures personalized interactions for diverse scenarios.
Custom CSS for Chat Window:
- Users can now apply custom CSS to the Website Bot chat window, allowing complete control over the chat's design and appearance.
Personalized Rating Screens:
- Upload a custom image for the Rating Screen to provide a more branded and engaging feedback experience.
Web Categorization Optimization:
- Improved website scraping ensures uninterrupted platform use during scraping activities, delivering a smoother user experience.
Controlled Inbox Visibility for Leads:
- Lead messages now respect leadsVisibility settings, showing messages only to authorized agents and enhancing message security.
WhatsApp Flow Issue Resolved:
- Fixed an issue where WhatsApp bot replies were not appearing in the inbox, ensuring seamless communication.
Phone Number Handling Improvements:
- Enhanced support for handling phone numbers with shared country codes, such as +1 (US, Canada, and others) and +7 (Russia, Kazakhstan).

Freeze Accounts and Paid Customer Count Accuracy:
- A new Freeze Accounts Tab displays frozen accounts, while the Paid Customer Count now excludes frozen and deleted accounts for accurate reporting.
ID Attributes in Messenger Component:
- Added ID attributes to Messenger elements, making customization and development easier for technical teams.

Release Summary Date: November 18, 2024

Tested on: November 17, 2024

Team Management & Auto-Assignment for Chats: You can now automatically assign chats to specific team members across all the platforms. This feature makes managing your chat interactions even easier and more streamlined.
Expanded Chat Translations: We've added support for new languages in chat translations! You can now communicate in Thai, Traditional Chinese, and Vietnamese.
Improved HubSpot Integration: We've fixed an issue with static and fallback values in HubSpot integration. You now have better control over default fallback values and attribute mapping.
WhatsApp Template Improvements: The Template component for WhatsApp bots now correctly lists all template types (Regular, Carousel, and CTA). You’ll only see CTA templates when appropriate.
User Response Fix: Fixed an issue where user responses with new lines were not being processed correctly. Now, these responses are handled as expected.
Website Flow Import Fixes: Resolved conflicts with duplicate flow names during import. Flow names will now update properly, ensuring a smoother import process.
Template Component Reliability: We’ve ensured that the Template component now triggers consistently in all flows, no matter how many components are present.
Inbox Search and Template Fixes: The search filter will no longer remain active when returning to the inbox. Placeholders in templates now show dynamic content instead of fallback values.

Graph API Upgrade: We’ve upgraded to Graph API v20, which enhances the functionality and support for integrations.
HubSpot Centralized Data Handling: A new central method has been introduced to efficiently manage data from multiple platforms within HubSpot.
Faster AI Response Time: We’ve optimized the AI Response API to deliver faster AI-generated replies, improving your response time for customers.

Release Summary Date: November 9, 2024

Tested on: November 8, 2024

Right-to-Left (RTL) CSS Support for Arabic, Hebrew, and Persian:
- Our web app now supports RTL layouts for Arabic, Hebrew, and Persian, ensuring a more natural reading experience for these languages.
Chakra CRM Integration Fix:
- Resolved connectivity issues with Chakra CRM, ensuring reliable and uninterrupted integration for smoother lead management.
Improved Live Chat Transfer to Bot:
- Fixed an issue with the Single Choice component that caused incorrect messages after transferring to a bot, ensuring accurate responses.
WhatsApp Profile Update Issue Fixed:
- Resolved issues with outdated flow triggers affecting WhatsApp profile selection and bot updates, for smoother interaction and accuracy.
Persona Deletion:
- Users can now delete unwanted personas from the platform, providing better control over personalization.
New WhatsApp Order Trigger:
- Added a ‘New WhatsApp Order’ trigger to start actions automatically when a new WhatsApp order is received.
Enhanced Message Actions in Inbox:
- Added new chat management options in the Inbox, allowing users to Reply, Forward, Star, Un-star, Copy, and Delete messages with ease.

Release Summary Date: November 1, 2024

Tested on: October 31, 2024

Subscription Addon Limit and UI Fixes:
- Resolved issues with subscription addon limits and improved UI for a more intuitive user experience.
Instagram Reconnect Notifications:
- A new banner notification alerts users when their Instagram bot connection has expired, making it easy to reconnect and continue engagement.
Ai Persona Configuration
- The new AI Persona feature lets you shape your chatbot’s personality, making interactions uniquely engaging and aligned with your brand’s voice.
  - Define your bot's tone, language, and style to match your brand, ensuring a seamless customer experience.
  - Set up different scenarios, allowing the bot to adapt its responses based on the context of the conversation.
  - Guide the bot’s responses with specific instructions to improve accuracy and relevance.
  - Customize response length, formality and formatting to meet diverse user preferences.
  - Adaptive Persona Capabilities

Last updated 9 days ago